Pikpup Privacy Policy

Last Updated: May 23, 2025Your privacy is important to us. This Privacy Policy explains what information Pikpup collects about you and your pets, how we use and share that information, and your choices regarding your information. By using the Pikpup app or any related services (collectively, the “Service”), you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service. We encourage you to read this policy carefully. If you have any questions, contact us at [email protected].

Information We Collect

We collect several types of information to provide and improve the Pikpup Service. This includes:

Profile Information: When you create an account, we collect personal identifiers such as your name, email address, phone number, and a profile photo (optional). We also require you to create a password for your account.Location Data: We may collect your general location or precise geolocation (if you enable location services) to provide location-based features. For example, we might use your location to show you nearby pet sitters or to verify the region you are in for service availability. You can control location sharing via your device Information: You have the option to provide details about your pets in your profile. This can include your pet’s name, species, breed, age, size, health or vaccination information, behavioral notes, and any other details that help pet care providers understand your pet’s needs. This information is part of your profile and is shared with pet care providers you interact with.Payment Information: If you make or receive payments through Pikpup, we (via our payment processor) collect information such as your payment card details or bank account for payouts. Note: Pikpup itself does not store full credit card numbers or bank account numbers on our servers. Payment details are handled securely by our third-party payment processor (Stripe). For example, when you enter a credit card in the app, that data is transmitted directly to Stripe; Pikpup receives a token or confirmation of payment rather than the card number. We may store limited payment information such as the last four digits of your card, card type, expiration date, or billing ZIP code for reference, and transaction details of your bookings.Usage Data: We automatically collect information about how you use the app. This may include log data like your IP address, device type, device identifier, operating system, unique device token (for push notifications), and the dates/times of your access. We also collect information on the features you use and actions you take within the app (e.g., search queries, pages or screens viewed, clicks, and other interactions). This helps us analyze and improve the Service.Cookies and Similar Technologies: While Pikpup is primarily a mobile app, if you use any Pikpup web pages or our website, we may use cookies or similar tracking technologies to remember your preferences and track your activities on our site. These technologies might collect information like browser type, referring URLs, and other web usage info. (In the mobile app, analogous technologies could include tracking pixels or analytics SDKs for usage analytics.)Communications: If you contact us directly (for example, through customer support emails or feedback forms), we will receive the content of your message and any attachments, along with your contact information. Additionally, communications you have through the app (such as messaging between pet owners and pet sitters) may be stored and monitored as needed to ensure safety and compliance with our terms.Third-Party Data: We might receive information about you from third-party sources, such as if you choose to sign up using a social media account or if a background check is conducted for pet sitters (with their consent). For instance, if we ever enable “Sign in with Apple/Google/Facebook,” those services may send us your name and email to facilitate account creation. We will only use such third-party information in accordance with this Privacy Policy.

We do not knowingly collect sensitive personal information such as government ID numbers, social security numbers, or any biometric identifiers through the standard use of the app. Please refrain from providing such sensitive data on the platform. Pikpup is not directed to children, and we do not knowingly collect personal data from anyone under 14 years of age (see “Children’s Privacy” below).

How We Use Your Information

We use the collected information for purposes consistent with providing an effective and safe pet care service. This includes:

Providing and Improving the Service: We use personal information to create and maintain your account, allow you to search and book pet care services, and enable pet sitters to manage their services. Pet and profile info is used to match pet owners with suitable pet care providers and to personalize your experience. We also analyze usage data to improve app performance, add new features, and refine the user experience.Facilitating Transactions: We use your information to process payments for bookings and services. For example, your name and payment details are used to charge your credit card and to transfer payouts to pet sitters. We send booking confirmations, receipts, and related transactional communications via the app or email.Communication: We may use your email, phone number, or in-app notifications to send you updates and important messages. This includes confirmations, reminders (e.g., upcoming booking or medication reminder for pet), and alerts (such as a message from a pet sitter). We also send service-related announcements, like changes to terms or privacy policy, security alerts, or support messages. We might send promotional communications or newsletters about new Pikpup features or promotions, but you can opt-out of marketing emails at any time. Transactional and account messages (like receipts or critical alerts) may still be sent as they are necessary for the and Trust: Information (including usage and communications data) is used to help keep our community safe. For example, we may monitor messages or other activities for fraudulent behavior, violations of our Terms of Service, or other misuse. Location data can help in verifying that a pet walk occurred or assist in emergencies. We may use personal information to run background checks on pet sitters or perform identity verification, where applicable and with consent, to increase trust on the platform.Customer Support: When you contact us with a question, feedback, or issue, we use the information provided (like your contact info and support history) to respond and resolve your query. This may include guiding you through a feature, helping to mediate an issue with another user, or addressing technical Compliance: We may process and retain your information as needed to comply with legal obligations, such as tax and accounting requirements (e.g., records of payments for tax purposes), or to respond to lawful requests by public authorities (e.g., subpoenas or investigations). If we believe it’s necessary, we will use information to enforce our Terms of Service, to prevent fraud or potential illegal activities, and to protect the rights, property, or safety of our users, pets, or the public.Aggregated Data and Research: We may use data in aggregate form (so it doesn’t identify you personally) to understand trends, such as the number of pet sittings in a month, or to derive insights that help us improve pet care services. This aggregated data might be shared publicly or with partners (for example, publishing a report on popular pet names, or average pet sitter response times) but will not include personal details.

We will ask for your consent before using information for a purpose materially different from those listed here, if consent is required by law.

How We Share Your Information

We care about your privacy and only share personal information in a limited number of situations, such as:

With Other Pikpup Users: When you use the Service, some information is shared with other users by necessity. If you are a pet owner seeking a pet sitter, your profile information (your first name, first initial of last name or alias, pet details, general location/neighborhood, and any ratings/reviews you have) will be visible to pet sitters. Likewise, pet sitters’ profiles (name, photo, general location, experience, ratings, etc.) are visible to pet owners. Once a booking is requested or confirmed, additional information may be shared between the involved users, such as last names, precise address for pet drop-off or walk meet-up, and contact info (phone number) to facilitate the service. We encourage users to use the in-app messaging for communications and only share personal contact information once comfortable.Payment Processing: As noted, we use Stripe to handle payments. When you make a payment or a withdrawal, necessary payment information is shared with Stripe to complete the transaction. Stripe may collect additional information, like your device ID or IP, for fraud prevention when processing a payment We share the minimum required data with Stripe, and Stripe is contractually obligated to protect your info. We do not control Stripe’s use of your information; please refer to Stripe’s Privacy Policy for details on their practices.Service Providers: We employ third-party companies and individuals to help us operate and improve Pikpup. Examples include cloud hosting providers, database services, email/SMS providers (to send verification codes or notifications), customer support software, analytics services, or marketing partners. These third parties may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes. For instance, we might use an email service to send out our newsletters (which would require sharing your email address), or a service like Google Analytics to understand how users interact with our app (which might collect usage data). All such providers are required to handle your data securely and in accordance with applicable privacy Transfers: If Pikpup is involved in a merger, acquisition, sale of assets, or financing, your information may be transferred to a successor or affiliate as part of that transaction. We would ensure that any new owner continues to handle your information in accordance with this Privacy Policy (or gives you notice and obtains consent for any changes).Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with a legal obligation, such as a valid subpoena, court order, or government request; (b) protect and defend the rights, property, or safety of Pikpup, our users, pets, or the public; (c) investigate and address violations of our Terms of Service or other agreements; or (d) detect, prevent, or address fraud, security, or technical issues. This could include sharing information with law enforcement or relevant authorities in case of disputes or incidents (for example, an injury to a pet or person, or any allegation of animal cruelty or unsafe behavior on the platform).With Your Consent: Apart from the scenarios above, we will share your personal information with third parties only if we have your explicit consent to do so. For example, if we plan to share testimonials with identifying information, or partner with a company for a special program where you opt-in and agree to specific data sharing, we will obtain your consent.

Importantly, we do not sell your personal information to third parties for their own marketing purposes. We also do not share your personal data with third parties for purposes unrelated to providing or improving the Pikpup service without an appropriate legal basis (such as your consent).

Data Security

We take the security of your information seriously. Pikpup implements industry-standard security measures to protect your data. This includes encryption of sensitive data (like using HTTPS for data transmission, encryption of passwords and certain personal data fields at rest), regular security testing, and access controls to ensure that personal data is only accessible to those who need it to perform their duties. Our payment processing via Stripe is PCI-DSS compliant, meaning your credit card data is handled with a high standard of care for security.However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. It is also important for you to protect against unauthorized access to your account by keeping your login credentials and devices secure. Notify us immediately if you suspect any unauthorized access to your account or any breach of security.

Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we will keep your account information while your account is active. If you delete your account, we will remove or anonymize your personal data within a reasonable period, except for information we are required to keep for legal obligations or legitimate business purposes.Some data may be retained in backups or archives for a brief period and securely stored until routine deletion. We may retain transactional records (like payment history) or communications with you for bookkeeping, dispute resolution, or legal requirements. When we no longer have a legitimate need to retain your information, we will securely delete or anonymize it.

Your Rights and Choices

Managing Your Information: You can access and update certain profile information directly within the Pikpup app (such as your profile photo, pet details, phone number, etc.). We encourage you to keep your information up-to-date. If you need to change an email address or have trouble updating something, contact our support for assistance.Communication Preferences: You can opt out of promotional emails by using the “unsubscribe” link in those emails. For push notifications or SMS, you can typically control these via your device settings or in-app settings. Please note that even if you opt out of marketing messages, we will still send you important transactional or service messages (like confirmations or critical alerts).Privacy Rights: Depending on your jurisdiction, you may have certain legal rights over your personal information. For example, under the laws in some regions (like the EU, UK, California, etc.), you might have the right to:

Access the personal data we hold about you (often called a Subject Access Request).Rectify any personal data that is inaccurate or incomplete.Delete or erase your personal data (the “right to be forgotten”), especially if it’s no longer needed or if you withdraw consent (where applicable).Portability, which is the right to obtain a copy of your data in a common format to transfer to another service.Object to or restrict certain processing (for example, you can object to direct marketing, or ask us not to fully profile you in automated decisions).Withdraw Consent if we are processing your data based on consent, you can revoke that consent at any time (this will not affect the lawfulness of any processing done before withdrawal).

To exercise any applicable rights, please contact us at [email protected]. We may need to verify your identity before fulfilling the request (for example, by asking you to confirm details or log into your account). We will respond to your request within the timeframe required by law. Note that these rights are not absolute; sometimes we may refuse requests if they interfere with legal obligations (e.g., we cannot delete your data if we are legally required to keep it) or if they affect the rights of other users. We will explain our reasoning if we cannot fulfill a request in part or in full.Deleting Your Account: If you wish to delete your Pikpup account, you can do so in the app settings or by contacting customer support. Deleting your account will remove your profile from the Service and we will delete or anonymize personal data associated with your account, except as needed for legitimate purposes (as outlined under Data Retention above). Be aware that content you shared with others (like messages or reviews) may still be visible to those users after your account is deleted, and we may retain certain logs or records as required.

Children’s Privacy

Pikpup is not intended for children under the age of 14, and we do not knowingly collect personal information from anyone under 14. If you are under 14, please do not use the app or provide any information to us. If we become aware that we have collected personal data from a child under 14, we will take steps to delete that information promptly. Parents or guardians: if you discover your child under 14 has created a Pikpup account or provided personal data, please contact us at [email protected] so we can take appropriate action.If our policies change in the future (for example, if we offer a teen account with parental consent for ages 13+), we will update this Privacy Policy and comply with applicable laws such as the Children’s Online Privacy Protection Act (COPPA) in the US or similar regulations.

International Users

Pikpup is currently available in most countries. If you are using the Service from outside the country where our servers or company are located, please be aware that your information may be transferred to, stored, and processed in a country different from your own. We primarily store data in the United States, but this may vary. We take steps to ensure appropriate safeguards are in place to protect your personal data when it is transferred across borders, in compliance with applicable data protection laws. By using Pikpup, you consent to your information being transferred to and processed in the jurisdiction where we operate (which may have different data protection rules than in your country).For users in the EU/EEA or other regions with laws governing data collection and use, note that we rely on legal bases to process your information. Typically, your data is processed because it is necessary to fulfill our contract with you (i.e., provide the services you requested), or because we have a legitimate interest in using it to improve our service, prevent fraud, etc., or because we have a legal obligation. Where we rely on consent (such as for sending certain marketing communications or using precise location data), you have the right to withdraw that consent at any time.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If we make material changes, we will notify you by posting the updated policy within the app and updating the “Last Updated” date at the top. In some cases, we may provide additional notice, such as via email or an in-app alert. Please review any changes carefully. Your continued use of Pikpup after an updated Privacy Policy signifies your acceptance of the revised terms, to the extent permitted by law.If you do not agree with the changes to the Privacy Policy, you should discontinue use of the app and may delete your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]

Mail: PikPup LLC– Privacy Department

856 broken sound pkw nw

Boca Raton, Florida 33487

United States

We will do our best to address your inquiry promptly and thoroughly. Your trust is important to us, and we are committed to safeguarding your privacy.Thank you for reading our Privacy Policy. By using Pikpup, you entrust us with your personal information, and we take that responsibility seriously. We hope this policy helps you understand how we handle your data and the choices you have. Happy pet parenting and caregiving with Pikpup!